General conditions of sale
1-Objective
The primary goal of this Agreement is to establish the terms and conditions that govern the sale and delivery of products offered on the infoodtruck.fr website (referred to as the "Site").
Site Definition
The term "Site" denotes the web application or website accessible via the URL infoodtruck.fr.
Customer Classification
Within these Terms, a "Customer" is defined as any individual who falls under the consumer category as per the Consumer Code's introductory article. This includes those not engaged in business, industry, trade, professions, or agriculture, even when representing another professional entity.
Seller Description
The term "Seller" refers to the owner of a food truck registered on the Site, holding a professional account enabling the sale of displayed products.
Acceptance Through Account Creation
By creating a customer or seller account and placing orders on the Site, Customers and Sellers unreservedly agree to adhere to these general sales terms, along with the Site's general usage terms.
Comprehensive Terms
These terms comprehensively outline the responsibilities and obligations of both Customers and Sellers. The Site reserves the unilateral right to modify these terms, with the applicable terms being those in effect at the time a Customer submits their order. Therefore, regular consultation of the most recent General Conditions of Sale is strongly encouraged, accessible via the "General Conditions of Sale" link on the website.
2- Site
Site's Role as an Intermediary
The Site functions as an intermediary, connecting Customers with Sellers by presenting Sellers' desired information and making it accessible to Customers, thereby streamlining the purchasing process.
Limited Post-Sale Responsibility
It's important to note that the Site does not bear any responsibility once the sale and delivery process is completed. This includes aspects such as product quality and adherence to delivery schedules.
Accuracy and Issue Resolution
The Site endeavors to provide accurate information regarding product locations and details, and to take prompt action to correct any anomalies that may arise. Moreover, the site acknowledges customer complaints and responds to them quickly with the aim of arriving at solutions that meet customer satisfaction.
Seller Notifications and Accountability
The Site also sends notifications to Sellers in cases of customer complaints, encouraging them to enhance their service quality. The Site retains the authority to take further actions if these warnings are disregarded. This may involve suspending professional accounts when compelling reasons exist, without prior consultation with the respective Sellers.
Addressing Payment Discrepancies
In cases of payment discrepancies, the Site takes measures to refine its algorithms to rectify any issues and reimburse customers for any excess amounts paid. This is part of the Site's commitment to maintaining a fair payment process.
Product Representation and Information Quality
Product images, drawings, and illustrations on the Site aim to faithfully represent the products, with minor variations that are unlikely to affect the fundamental characteristics of the product. The website is dedicated to providing customers with dependable and high-quality information about the products available for sale.
Identity Verification
The Site may request copies of the Customer's and Seller's identity cards to verify their identities, ensuring a secure transaction environment.
Approved currency
Products are sold at the prices displayed on the Site in Euros, encompassing all applicable taxes.
Security Measures
As part of its commitment to combating online fraud, the Site may share information related to a Customer's order with legally authorized third parties or those designated by the Site. This is exclusively done to verify the Customer's identity, validate order authenticity, authenticate payment methods, and coordinate planned deliveries.
Payment Processing
The website securely processes payments by charging the customer's bank card at the moment of online payment, ensuring a smooth and reliable transaction experience for customers.
3-Customer
Customer Purchase Rights
Customers enjoy the privilege of making secure purchases while safeguarding their banking information on the website.
Complaint Filing Window
Customers have the liberty to submit a complaint regarding a specific order within a time frame of four hours from the moment they receive it.
Responsibility for Informed Choices
Customers are strongly encouraged to thoroughly review the information provided on the product page before proceeding with a purchase. They bear sole responsibility for their choices, encompassing product selection, usage, storage conditions, consumption, and transportation.
Location Verification
Prior to making a purchase, Customers must verify the food truck's current location and operating hours. Failure to do so places full responsibility on the Customer for any purchase that contradicts the truck's location and operating schedule.
Visible Account Name
To facilitate smooth product delivery by the Seller, Customers are advised to have a visible name associated with their account on the site.
Feedback Etiquette
Customers have the liberty to offer ratings and provide feedback for Sellers without resorting to offensive language or exhibiting malicious intent.
Invoice Delivery
Customers receive invoices for their ordered products via email, with prices aligning with those listed on the site at the time of order registration.
Payment Authorization
Customers confirm that they possess the requisite authorizations for their chosen payment method at the point of order placement, ensuring a seamless transaction process.
Order Validity and Cancellation
It is important to note that once an order has been validated, it cannot be canceled. Therefore, Customers should make their decisions judiciously.
Complaint Timeframe
Any request for complaint will not be entertained after a lapse of four hours following order receipt, marking the order as finalized.
4- Seller
Seller Information Requirements
Prior to creating a professional account, Sellers are obligated to provide the essential information requested by the site.
Order Notifications
Sellers will receive multiple notifications via both the website and email whenever a new order is registered. These notifications will include detailed order information as specified by the customer.
Account Accuracy Responsibility
Sellers bear the responsibility for maintaining the accuracy of the information contained within their professional accounts. This encompasses details such as locations, operating hours, product descriptions, components, and pricing.
Adherence to Product Specifications
Sellers are accountable for delivering products in strict accordance with the specifications outlined on their respective product pages.
Customer Issue Resolution
Sellers possess the authority to address and resolve any issues raised by customers in connection with the purchase process. In doing so, they shoulder direct responsibility for ensuring customer satisfaction.
Legal Compliance
Sellers must exercise diligence in refraining from listing products that contain prohibited materials or contravene French laws and regulations. Compliance with legal standards is of paramount importance.
Full Accountability
Sellers assume complete responsibility for their actions and the outcomes of their operations within the framework of the site's operations.
5- Miscellaneous
In the event that any provision of these Terms is deemed null and void under existing or future legal or regulatory provisions or a final court decision from a competent jurisdiction or authority, such provision shall be deemed unwritten, while all other provisions of these Terms shall remain in full force between the Parties.
The failure of either Party to enforce any provision of these general conditions at any given time shall not be construed as a waiver of its rights under these Terms.
6- Applicable Law – Disputes
These General Conditions of Sale are governed by French law, with the French version prevailing for interpretation purposes.
Any dispute arising from the execution or interpretation of this contract requires the parties to engage in amicable negotiations to resolve the dispute before seeking recourse to the competent jurisdiction.
The customer acknowledges and agrees that only french courts shall have jurisdiction, in accordance with the rules set forth in the french civil procedure code.
